I remain very impressed with the customer service I received. Bear in mind that redeeming the code for native use of the emulations with and without Antelope Audio interface requires an iLok (gen 2 or later) USB hardware dongle sold separately and the iLok License Manager software to manage the authorization. A software license is like a key that unlocks software products like Pro Tools or Auto-Tune. An iLok is a USB dongle that stores software licenses.
I plugged in the new iLOK, signed in and dragged 'available' licenses to my new iLOK, opened up Pro Tools and picked up where I left off just two days prior. Auto-Tune Unlimited includes all of the below plugins Auto-Tune Vocal Studio includes Auto-Tune Pro, Auto-Key, and AVOX 4 Auto-Tune Pro w/ Auto-Key included. I was prepared to journey down a rabbit hole and tear my hair out, but I did not have to.
Once I received receipt of payment for my new iLOK-and shipping charges, I received clear, simple instructions on how to load those old licenses to my new iLOK. Within 24 hours I received the NEW iLOK in the mail! I was amazed that all of my concerns, fears and questions were addressed in a very timely manner, most responses within 5-6 hours. I sent my old one back on 2 day shipping. As I understood it, I would purchase a NEW, updated iLOK and eventually have all my licenses from my defunct iLOK retrieved and then sent to me via Email, after iLOK receiving the old one. Now you can sell the empty key to anyone. To sell/transfer an empty iLok key: Open your iLok License Manager Right-click on the empty iLok key you want to remove from your account and select Remove iLok from your account. But my experience was extremely positive! Once I finally figured out that my old iLOK (over ten years old) was the culprit, I went to iLOK>Support and opened an>RMA. the iLok Key, which is the container of your licenses and the licenses it can contain. I know, there are tons of negative reviews out there and I was assuming I would be one of them. I was amazed at the great service I received.